CertMonk support
Contact us
Email support@certmonk.app. We typically reply within 2 business days.
For privacy questions or data requests, email privacy@certmonk.app.
Frequently asked questions
How do I sign in? I didn't get my code.
Sign in with your email address and password, or ask for a 6-digit sign-in code by email. New accounts must confirm their email address first.
If an email does not arrive:
- Check your spam or junk folder.
- Our emails come from noreply@mail.certmonk.app. Adding it to your contacts can help.
- Sign-in codes expire after 1 hour. If yours has expired, request a new one.
- Make sure you typed your email address correctly.
Still stuck? Email support@certmonk.app from the address you are trying to sign in with.
How do I report a wrong or unclear question?
Use the report button on the question in the app. Pick a category and tell us what looks wrong. We review every report.
Are these real exam questions?
No. All CertMonk questions are original practice questions written to help you learn the exam topics. They are not real exam questions, and practice scores are not official scores.
Is CertMonk affiliated with CompTIA, Microsoft, AWS, Cisco or ISC2?
No. CertMonk is independent and is not affiliated with, endorsed by, or sponsored by CompTIA, Microsoft, Amazon Web Services, Cisco, ISC2 or any other exam owner. Their trademarks belong to them and are used only to identify the exams our practice content relates to.
How do refunds work?
Purchases are made through Google Play, so refunds follow the Google Play refund policy. You can request a refund through Google Play. If you need help, email support@certmonk.app.
How do I delete my account?
In the app, go to the Study tab → Settings (gear, top right) → Delete account…, or email us. See Delete your CertMonk account for all the steps and what gets deleted.
Which devices can I use?
CertMonk is out now on Google Play and in any browser at app.certmonk.app. The iPhone and iPad version is coming soon. Your progress is saved to your account, so it syncs across your devices.
What data do you collect?
Only what the app needs: your email address, sign-in details, study progress and purchases. No ads, no analytics tools and no location. Read the full Privacy Policy.