CertMonk Help Center
Last updated October 13, 2026
Step-by-step help for CertMonk on Android and on the web at app.certmonk.app. Both use the same account, so your progress and Cert Passes follow you. The iPhone app is coming soon.
Help topics
- Getting startedCreate your account, confirm your email and pick your certification.
- Practice, practice tests and gamesQuizzes, timed and study-mode practice tests, flashcards, games, progress and reporting a question.
- Cert Pass, prices and refundsWhat Free and a Cert Pass include, bundles, buying on Android or the web, restoring and refunds.
- Promo codesWhere to enter a promo code, what the messages mean, and why codes are web only.
- The web appUse CertMonk in any browser at app.certmonk.app, on a computer or phone.
- The Android appInstall from Google Play, find your way around, lock the app and use it offline.
- Account, sign-in and deleting your accountSign-in options, forgotten passwords, two-step verification, signing out and deleting your account.
- Privacy in plain wordsWhat CertMonk keeps, what it never collects, who helps run it, and your choices.
- TroubleshootingNo code email, two-step problems, a missing Cert Pass, practice limits and connection trouble.
No help topics match that search. Try another word, or email support@certmonk.app.
Frequently asked questions
Is CertMonk free?
Yes, to start. Free includes two short quizzes a day, 20 flashcard reviews a day, sample questions for every certification and full explanations. A Cert Pass unlocks the full practice tests for one certification.
Is a Cert Pass a subscription?
No. It is a one-time purchase per certification. It covers that exam version for as long as it is live, plus 90 days, and nothing renews.
Does my Cert Pass work on the web and on Android?
Yes. Sign in to the same CertMonk account and it works on both, no matter where you bought it.
Where do I enter a promo code?
In the web app, on Plans, under Have a promo code?. Promo codes.
How do I get a refund?
For a web purchase, email support@certmonk.app from your account email within 24 hours. For a Google Play purchase, ask Google Play. Refunds.
Are these real exam questions?
No. They are original practice questions written for CertMonk. CertMonk is independent and not affiliated with any exam owner.
Is there an iPhone app?
It is coming soon. Until then, use app.certmonk.app in Safari.
How do I delete my account?
Settings → Danger zone → Delete account…, then type DELETE. Steps.
Still need help? Email support@certmonk.app