Refund Policy
Effective October 1, 2026
This policy explains how refunds work for things you buy from G3NO SYSTEMS LLC ("G3NO SYSTEMS", "we", "us"). Each app's own terms can add details, and where they do, the app's terms apply to that app. Nothing here takes away a right the law gives you that can't be waived.
Where you bought it decides who refunds it
- Google Play or the Apple App Store. In-app purchases are sold and refunded by the store, under its own refund policy. Ask the store first: Google Play refunds or Apple refunds. We can't refund a store purchase ourselves.
- Our websites (card payments through Stripe). Email us and we handle it. Our payment provider may be the seller of record and may handle tax for some purchases; we still answer your refund request.
CertMonk
A CertMonk Cert Pass is a one-time purchase, not a subscription. You can ask for a refund of a website purchase within 24 hours by emailing support@certmonk.app from your account's email address. A refund removes the access it paid for. The full rules are in section 6 of the CertMonk Terms of Service.
MoatKey
MoatKey's paid plans (Family and Team) are subscriptions you can cancel at any time; cancelling stops the next renewal and you keep paid features until the end of the period you already paid for. Subscriptions bought in the Android app are billed and refunded by Google Play (see above). For browser purchases through Stripe, if you think you were charged by mistake, contact us within 14 days of the charge and we'll look into it and fix billing errors. We don't give partial refunds for unused time, except where the law requires it. The full rules are in the MoatKey Terms of Service.
PonchoGuard Founding Family pre-orders
If we offer a Founding Family pre-order for PonchoGuard before it launches, you can get a full refund any time before launch by emailing us. If PonchoGuard doesn't launch, we refund every pre-order in full, without you having to ask.
Subscriptions in general
When an app offers a subscription, you can cancel it at any time in the app's account settings or the store you subscribed through. Cancelling stops future charges. Unless an app's terms say otherwise, we don't refund the part of a period you've already started.
If you live in the EU or UK
For digital content and services delivered right away, you're asked at checkout to agree that delivery starts immediately, and you acknowledge that this ends your 14-day right to cancel. For subscriptions, your right to cancel within 14 days of first signing up still applies where the law gives it.
Chargebacks
Please contact us before disputing a charge with your bank; we can usually fix it faster. A refund or chargeback ends the access it paid for.
How to ask
Email support@g3nosystems.com, or the support address for the app, with the email you bought with, the date and what you bought. We aim to reply within two business days. Approved refunds go back to the original payment method; your bank may take 5 to 10 business days to show it.
Contact
G3NO SYSTEMS, LLC
777 Lowndes Hill Rd, Bldg 2, Ste 300 #213
Greenville, SC 29607
support@g3nosystems.com